ICM

Here is the thing, your phone shouldn't just ring - it should work for you. Our Intelligent Communication management (ICM) system captures, routes and tracks every single call and voicemail, so nothing slips through the cracks in your communication. Whether it's a new potential lead, an accounts enquiry or a booking for a restaurant; our ICM ensures it reaches the right person, almost instantly!

How it works

1

Map your communication flow

We start by fully understanding your business. together, we detail your departments, hours and priorities - so every call, voicemail or enquiry is routed exactly where it needs to go.

We start by fully understanding your business. together, we detail your departments, hours and priorities - so every call, voicemail or enquiry is routed exactly where it needs to go.

2

Create your strategy

Using RingCentrals technology, we create a branded greeting and customised call strategy. Whether someone is calling for a new enquiry, accounts or support, they are instantly directed to the right team or department.

Using RingCentrals technology, we create a branded greeting and customised call strategy. Whether someone is calling for a new enquiry, accounts or support, they are instantly directed to the right team or department.

3

Automate follow-ups

If a call is missed after it gets directed, our system triggers an instant follow-up. Emails or SMS alerts make sure not a single lead gets lost - even after hours. Voicemails are automatically transcribed into text form and then delivered straight to your inbox.

If a call is missed after it gets directed, our system triggers an instant follow-up. Emails or SMS alerts make sure not a single lead gets lost - even after hours. Voicemails are automatically transcribed into text form and then delivered straight to your inbox.

4

Connect with your tools

We integrate your ICM system with your CRM, email or team messaging software's. Meaning that every new lead or enquiry is logged, tracked and assigned to the right person in real time.

We integrate your ICM system with your CRM, email or team messaging software's. Meaning that every new lead or enquiry is logged, tracked and assigned to the right person in real time.

5

Monitor and optimise

You'll get a clear monthly report showing how many calls came in, how they were handled and where improvements can be made. We continuously tweak your setup so your communication stays sharp and efficient.

You'll get a clear monthly report showing how many calls came in, how they were handled and where improvements can be made. We continuously tweak your setup so your communication stays sharp and efficient.

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